Author Archive

 
 

Last May, I wrote a column in this magazine with some advice for tour operators and travel planners about acting professionally during familiarization (FAM) tours and professional events. Some readers in the travel industry have since asked for a follow-up article that would address FAM tours from their point of view. In 15 years of…

 
 

A  few months before the birth of our daughter in 2014, my wife, Laura, and I took a “babymoon” trip to Nashville to enjoy one last weekend of freedom before becoming parents. We took it slow, sleeping in late and enjoying brunch at a local hot spot, then spent Saturday afternoon at Cheekwood Estate and…

 
 
 

Every decision I have made today has been with one goal in mind: Tonight, I want to fall asleep sitting up straight. As I write this column, I’m waiting at a departure gate at New York’s Kennedy Airport. It’s about 8 p.m., and I’ve been traveling since early afternoon. Two flights down, and one more…

 
 

Taking group trips can be amazing. But organizing, marketing, selling and collecting payments? Not so much. If you’re like most tourism professionals, you got into the business because you love travel and you love people. Days on the road with a group of your friends can be among the highlights of your year. And your…

 
 

When you travel to the developing world, it’s not the poverty that takes you by surprise. It’s the wealth. I was about 13 years old the first time I left the United States, visiting a village in southern Mexico with my dad and a group of other students and chaperones. Before we left, the trip…

 
Brian Jewell

The Joy of Travel

Posted by Brian Jewell in Travel Thoughts on March 01, 2018

 
 

Is the travel industry sitting on a largely untapped mental health remedy? Patrick Marsden thinks so. Marsden, a sales director for global promotional products company MaCher, is a millennial. And he is concerned about the emerging mental health crisis he sees among people his age. “We are 25 percent more likely to be depressed than…

 
 

The first time I walked through the West Baden Springs Hotel, it was in ruins. The second time, it was a masterpiece. When it opened in 1902, the West Baden Springs Hotel was the pride of French Lick, a tiny town in southern Indiana. Dignitaries from around the country attended its opening ceremony, and everyone…

 
 

“Life change happens in circles.” My pastor loves this saying. He’s all about the business of changing lives, and he believes that happens more effectively in someone’s home on a weeknight than in the church sanctuary on a Sunday. At church, we sit in rows looking at the stage. But when we gather in homes,…

 
Brian Jewell

Make the Most of Their Time

Posted by Brian Jewell in Travel Thoughts on February 01, 2018

 
 

Are you wasting people’s time? Lost time is a fundamental part of travel, and many of us are accustomed to delays resulting from weather, mechanical failures, flight issues and other misfortunes on the road. And although they’re frustrating, delays aren’t often anyone’s fault. What is much more frustrating is when someone demands your time and…

 
Brian Jewell

2017, the Best Year Ever

Posted by Brian Jewell in Travel Thoughts on January 15, 2018

 
 

Irecently retweeted an interview with the CEO of Delta Air Lines that SKIFT published following its annual forum in New York. As I have previously written, I recommend its free daily e-newsletter about travel industry issues and trends. You can sign up at www.skift.com. Delta CEO Ed Bastian admitted he thought his company’s business would…