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Author Brian Jewell

Brian Jewell is the executive editor of The Group Travel Leader. In more than a decade of travel journalism he has visited 48 states and 25 foreign countries.

Boomers: Recycled Teenagers

“We’re not senior citizens — we’re recycled teenagers.” An experienced group travel

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Expectations Versus Reality

All too often in life, there’s a disappointing difference between what you

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Making the Most of Complaints

Nobody likes to hear complaints. But if you deal with them the

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Ways to Wow with Customer Service

When was the last time you did something that wowed your customers?

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Counting Motorcoaches

“During our busy season, I drive past every hotel in town and

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Tours That Don’t Put You To Sleep

I’ll admit it — I’ve fallen asleep on a tour bus before, in

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Essential Qualities of a Group Travel Leader

What does leadership mean to you? We use the term “leader” a

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Lending Hands and Changing Hearts

It’s amazing how events that take place in your youth can carry

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The Magic of Fall

Sometimes, you don’t know how special something is until you miss it.

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Team Luxury or Team Local

Are you on Team Local or Team Luxury? There are two competing

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