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Travel Thoughts

 

Nobody likes to hear complaints. But if you deal with them the right way, complaints can help you hone your skills as a travel planner and build better relationships with your customers. If you take enough people on enough trips, sooner or later something is going to go wrong. And when that happens, someone is…

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With brewing traditions dating back to the earliest historical records, Europe remains king of craft beer. Beer aficionados will argue endlessly over their own personal favorite European beer locales, but a few stand out as especially celebrated. Here are six of the best places to drink a beer in Europe that should be included on…

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We asked the staff at The Group Travel Leader: “If you could have lunch with any figure from American history, who would it be, and what would you ask them?” Find out the who their American idols are below!   “It may sound cliche, but I would love to have a meal with George Washington….

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When was the last time you did something that wowed your customers? Group tours and cruises offer a level of service unmatched anywhere else in the travel industry. But if you’re not delivering “wow” experiences to your travelers, you’re missing out on the opportunity to convert them from occasional customers to loyal followers. If you…

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We asked the staff at The Group Travel Leader: “What is a travel experience that you look forward to sharing with your kids?” Find out the dreams of these frequent fliers with their answers!   “I lived in Germany for four years when I was younger and was fortunate to travel all over Europe. I…

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You’re on your hotel room on your second trip this month. You think back on all the fitness New Years goals you made this year and how frequent travel has continued to derail your carefully constructed plans. Then you see your phone. All you need for a thorough and custom-made exercise and fitness plan lies…

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The four of us have agreed: We’re going back to Southeast Asia. It’s a long way from Kentucky to the Mekong, but what’s 24 hours in aisle seats and airports when the other side of the world awaits? Two couples spent two weeks in three countries in January, including a week on the Mekong River…

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Sometimes what stands out from a movie most is not the characters or cinematic themes, but the backdrop. After learning that “The Sound of Music” filmed in Salzburg, Austria, I longed to go to the town that seemed so charming when Julie Andrews sang and danced down its streets. On a Sound of Music-themed tour…

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We asked the staff at The Group Travel Leader the question: “What is your best food memory from your childhood?” Find out what foodie memories these seasoned travelers recalled below!   I grew up on Ferrell’s Hamburgers in Hopkinsville, Kentucky. Taciturn women in green aprons smash ground beef patties onto a sizzling grill, then load them…

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Brian Jewell

Counting Motorcoaches

Posted by Brian Jewell in Travel Thoughts on February 16, 2016

 
 

“During our busy season, I drive past every hotel in town and count the motorcoaches in the parking lots every morning on my way to work. It’s the only way that we have any idea how many groups are coming.” During a research trip last year, I was discussing the issue of tracking group business…

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